Notifications
- Will my notification settings changes affect all Organization members?
- Where can I customize my notification email settings?
- Is it possible to have two billing emails?
- Can I customize the frequency of the quota notification emails?
- I am no longer receiving notification e-mails
- Why am I receiving notification and alert emails?
User Settings
- How can I remove a secondary email address from my account?
- Why can't I invite a new member to the organization?
- The Organization Owner removed me from the org, why do I still have 2FA?
- How can I verify my email address?
- How can I promote a user to Admin?
- How can I disconnect an identity from my account?
Payment
- What forms of payment are supported?
- Is it possible to pay for an annual subscription in installments?
- Does our annual contract or monthly subscription auto-renew?
- Can we pause our Sentry subscription?
- I see a receipt that has "CLOSED" as the status, what does it mean?
- I'd like to upgrade, but I'm not sure what to put in the postal code field for a Hong Kong credit card.
Quota Management
- How is my legacy plan changing? (September 12, 2024)
- How does Pay-As-You-Go work?
- I upgraded from Team to Business mid-month, why is my on-demand/pay-as-you-go invoice so high?
- Can I add on-demand/pay-as-you-go for my Heroku org?
- How do I disable pay-as-you-go spend?
- Is it possible to cap the number of events per distinct error?
Login
- Allowing users to log in via SSO and other methods at the same time.
- Can I enable SSO for my organization?
- Can you remove an SSO domain for us?
- Can't log in using the "Login with Google" option.
- How can I set my email address as primary after closing an account?
- How do I disconnect Fly.io from my Sentry org?
Security, Compliance and Taxes
- What is Sentry's LEI number?
- What terms govern my use of Sentry?
- Will Sentry sign a DORA addendum?
- Are there protections from suggested solutions containing public code?
- Can I deactivate the ability for members to invite users to my Sentry organization?
- Can I have a live app in the App Store using Sentry on the free Developer plan?
Other
- Can I set up an on-demand/pay-as-you-go budget for my free Developer plan?
- Is it possible to have a retention period shorter than 90 days?
- If I downgrade my plan mid-year, when does it apply?
- What happens if a non-billing member or Owner clicks the "Request Upgrade" button?
- What are Sentry Support's office hours?
- How can I transfer my organization Ownership to another user?