Issue
My bill is higher than the basic plan amount every month, I can see pay-as-you-go charges but I don't know how to turn pay-as-you-go off. How do I prevent additional charges?
Applies To
- Customers on a paid plan that incur pay-as-you-go charges.
Resolution
- Navigate to your organization's Subscription Overview page and scroll to the bottom card with a title of "Pay-as-you-go Budgets":
- Click the "Edit" button, set the budget to $0 and click "Save":
Warning: If you incurred any amount of pay-as-you-go charges during the current period you will not be able to reduce your pay-as-you-go budget to $0 using the "Edit" button. Please reduce the budget instead to the nearest dollar amount of what has already been used, rounding up - select "Manage Subscription" in the upper-right hand corner of the Subscription Overview page and schedule a downgrade using this flow instead.