Issue
Unable to set an email address as the primary account because it is still associated with a previously closed Sentry account.
Resolution
-
Wait for account deletion:
- Sentry accounts are deactivated after 24 hours and fully deleted after 30 days.
- If the old account is still within this period, you will need to wait for the process to complete.
-
Reactivate the old account:
- If you need to speed up the process, request reactivation of the old account by logging in to the old account here first: https://sentry.io/auth/login/
- Then remove the email address as the primary here: https://sentry.io/settings/account/emails/ or if you're attempting to create an organization do so once logged in here: https://sentry.io/organizations/new/