Issue
Some actions in Sentry require password confirmation as a security measure when the user is logged in for a long period without re-reauthenticating. These can be: deleting a project or team, cancelling the subscription, or removing 2FA (two-factor authentication).
Users are not required to have a password in some cases (i.e.: use GitHub to authenticate with Sentry) and therefore will not be able to fill the password prompt.
This is currently a known issue:. You can find more details and status on this issue: https://github.com/getsentry/sentry/issues/61265
Applies To
- Users with 2FA enabled
- Users that log in with OAuth (Google, GitHub or Azure)
- Users who have set up a user account without a providing password
Resolution
The user needs to log in using an incognito window and immediately try to perform the action again. The recent login will prevent the password prompt.