Issue
I cannot log into my Sentry account.
Applies To
- All SaaS Customers
- Login
Resolution
Note: If you are unable to login because you need to reset your 2FA please refer to this guide instead (How do I recover my account if I lost my 2FA credentials).
If you are unable to login and you’re unsure why, please write in to support and include the details outlined in the troubleshooting guide below:
- Did you try resetting your password and receive a password recovery email?
- If you did not receive a password reset email and the lost email is not in your spam folder please ensure to include this detail in your report as you will likely need to be removed from our mail services bounce list.
- Was the email address you’re trying to login with previously associated with an organization that’s since been deleted?
- If this is CSRF related, have you already tried logging in through an incognito browser?
- Is this login issue impacting only you, or are other members of your organization impacted as well? In either case, please include the details below:
- What method of logging in are you using (i.e. Google, Okta, Github SSO).
- When you believe your last successful login was.