Issue
When I open the link from my email, the issue title does not match the title in the email. This also applies to alert messages to other integrations.
Applies To
- All SaaS Customers
- Alerts
Resolution
This is an expected behaviour related to the issue title and event grouping. The issue title always reflects the most recent event in the issue, which might not be the same event that triggered the alert rule.
Depending on the grouping settings, events with different title can be grouped into the same issue causing this behaviour.
You can see what is used for grouping in each case by scrolling to the bottom of issue details page, under the Event Grouping Information section.
Options how to customise event grouping are available on this page.