Issue
I need to send my debug logs to Sentry Support.
Applies To
- All customers
Symptoms
- I am trying to troubleshoot why my events are not being sent to Sentry
Resolution
1. Depending on your SDK, enable the debug option in your SDK intialization. Here are some common examples:
-
- JavaScript-based languages: https://docs.sentry.io/platforms/javascript/configuration/options/#debug
- Python: https://docs.sentry.io/platforms/python/configuration/options/#debug
- Java: https://docs.sentry.io/platforms/java/configuration/options/#debug
- Native: https://docs.sentry.io/platforms/native/configuration/options/#debug
- Ruby: https://docs.sentry.io/platforms/ruby/configuration/options/
- .NET: https://docs.sentry.io/platforms/dotnet/configuration/options/#debug
More info on how to view your debug logs can be found here: https://sentry.zendesk.com/hc/en-us/articles/26539885203227-Where-can-I-view-my-Sentry-debug-logs
2. Send a test event to Sentry to generate some logs
3. Copy the full output into a .txt file and attach it to your Support request.
Note: it's our preference to receive debug logs in the .txt format - please refrain from capturing these logs as a screenshot.