Issue
My credit card was charged but an invoice was not received at the organizations billing emails.
Applies To
- Any Sentry Customer with a Paid Plan
Resolution
If you are an Owner or Billing member it is possible to email yourself a copy of any receipt from Invoice Details page. The link to the Invoice Details page for recent receipts can be found in the application here: https://sentry.io/settings/billing/receipts/
If you still have not received your receipt after entering your email in the field pictured above and select Email Receipt, you'll want to attempt a secondary email address. It's possible that the billing email on file is on our Bounce List because a previous attempt at sending email to it has failed.
You must contact support to have your email removed from the bounce list, you can contact us here: https://sentry.zendesk.com/hc/en-us/requests/new