Issue
We have fixed the issue with our credit card / We have changed out credit card. Please retry the charge for this billing period.
Applies To
- Paying Customers
- Billing
Resolution
Our system will automatically retry the charge at these intervals:
- 3rd day after initial charge
- 8th day after initial charge
- 15th day after initial charge
If you would like to manually reprocess a charge yourself you can do so by visiting your most recent invoice in your account. Select your Organization name in the upper left -> Usage & Billing -> Receipts, click on the date of the newest receipt, and there you will find a 'Pay Now' button on the outstanding invoice.