Issue
We have fixed the issue with our credit card / we updated the credit card. Please retry the charge for this billing period.
Applies To
- Paying SaaS Customers
- Billing
Resolution
Our system will automatically retry the charge at these intervals:
- 3rd day after initial charge
- 8th day after initial charge
- 15th day after initial charge
If you would like to manually reprocess a charge yourself you can do so by visiting your most recent invoice in your account.
Select your Organization Settings (bottom left) → Usage & Billing → Subscription → View all receipts → click on outstanding invoice → where you will find a 'Pay Now' button on the outstanding invoice (top right-hand corner of the unpaid invoice).
Manual payments are also covered here: How can I make a manual payment?