Why does my Sentry issue link show “The issue you were looking for was not found”?

Issue

I'm clicking on a saved issue link, but Sentry is showing the message:

Applies To

• Users linking or bookmarking individual Sentry issues

Resolution

There are a few common reasons why an issue might no longer be accessible:

• The issue was deleted

  • Issue deletion actions are logged in the Audit log under action issue.delete

  • You can find the Issue ID in the URL of the missing issue. For example:
    https://org.sentry.io/issues/12345/ → The ID is 12345.

  • Search the audit log for this ID to see if and when it was deleted, and by whom.

• The issue has expired due to the organization's retention period. 

  • Once the retention period passes for an issue’s latest event, the issue is purged.