Issue
I am trying to install Jira to my new EU hosted Sentry org, but I'm getting the following error:
This integration has already been installed on another Sentry organisation, which resides in a different region. Installation could not be completed.
Applies To
- Jira integration users
- Sentry users with organisations in more than one data location.
Resolution
The Jira integration only allows for a single Jira instance to linked to organisations in the same data location.
For example, if you have installed the integration in a Sentry organisation with data location in the US, then the same Jira instance cannot be linked to an integration in the a Sentry organisation with data location in the EU.
You will need to first uninstall it completely from the US organisation in order so that the Jira instance may be linked to an integration installed EU-based Sentry organisation.