Issue
I am trying to install Jira to my new EU hosted Sentry org. Jira shows the integration is installed, but in Sentry it shows as uninstalled. There are no errors on either Jira's side nor Sentry's.
Applies To
- Jira integration users
- Sentry users with organizations in more than one data location.
Resolution
The Jira integration only allows for a single Jira instance to linked to organizations in the same data location.
For example, if you have installed the integration in a Sentry organization with data location in the US, then the same Jira instance cannot be linked to an integration in the a Sentry organization with data location in the EU.
You will need to first uninstall it completely from the US organization in order so that the Jira instance may be linked to an integration installed EU-based Sentry organization.