Issue
I see populated data for user misery, but after a certain date, it stops completely.
Applies To
- All SaaS Customers
- Releases
- Performance Metrics
Symptoms
The users are being tracked through their IP address.
Resolution
Please check your Organization's audit log by going to your Organization Settings > Audit Log, and applying the filter project.edit at the top right of the page. Then, look if there is any entry like below for the project in question:
Edited project {PROJECT_SLUG} in sentry:scrub_ip_address to True in id to {PROJECT_ID} in slug to {PROJECT_SLUG} in name to {PROJECT_SLUG} in status to 0 in public to False
This means that one of your Organization members has changed the IP address data scrubbing setting that can be found in your Project's Settings > Security & Privacy > Prevent Storing of IP Addresses. This would change the IP address value of the event user to null, making us unable to track users, and therefore, unable to calculate user misery. If you would like to keep tracking user misery, you would need to turn off IP address scrubbing in the project settings, or start tracking users through your SDK's user identification mechanism.