Issue
After a failed payment attempt I updated my credit card information, but I still see the Action Required banner on top:
Applies To
- All customers
- Members with Owner/Billing role
Resolution
Our system will retry the charge at these intervals:
- 3rd day after the initial charge
- 8th day after the initial charge
- 15th day after the initial charge
If you would like to manually reprocess a charge yourself you can do so by visiting your most recent invoice in your account by selecting your Organization name in the upper left -> Usage & Billing -> Receipts, where you will find a 'Pay Now' button on the outstanding invoice. Once the charge successfully goes through, the banner will be gone.