Issue
When our team logs into Sentry, we see a pop-up message indicating our account is suspended:
Applies To
- Customers whose organization is suspended
Resolution
The organization is suspended because Sentry has received a notice of a charge dispute from your financial institution.
To resolve this issue, please contact your financial institution and request the withdrawal of the dispute. Once done, provide us with a letter of withdrawal or a rebilling statement to confirm the dispute resolution. If you need more information on this issue, please submit a request here.