Issue
We can't pay for the pay-as-you-go (PAYG) invoice right now, what will happen to our subscription?
Applies To
- Organizations on any paid plan with an annual contract
- Organizations with annual billing that have PAYG enabled
Resolution
The invoice will close after 4 attempts of collection payment over a 15 day period.
Our system will automatically retry the charge at these intervals:
- 3rd day after initial charge
- 8th day after initial charge
- 15th day after initial charge
After this time, the invoice will close and PAYG will be disabled. To continue to use PAYG you will need to write in to support in order to have this invoice reopened.
If this charge does not go through automatically when the invoice is reopened (for example, if your card requires 3D secure) you will have approximately 12 hours to pay the outstanding invoice before it closes again.
Once the invoice is paid, your PAYG usage will be re-enabled.