Issue
A page in Sentry.io is not loading and I am getting an endless loading widget. The UI seems broken in some way, ie. I can only see the Sentry header and footer.
Applies To
- Any Sentry user with a SaaS organisation.
- Any page of our web app in {org_slug}.sentry.io
Symptoms
- The page shows the spinning loading widget and never finishes loading.
Resolution
The usual root cause is your local environment, including:
- Ad-Blockers
- Browser extensions
- VPNs
- Firewalls
- Network connection
Try to:
- Disable all ad-blockers extensions. Browsers such as Brave and Vivaldi have it enabled by default, check the browser settings on how to disable it.
- Check your browser's extensions: security and privacy extensions can block requests they find suspicious, including sentry.io.
- Perform basic Browser troubleshooting: check for new updates, clear local cache and cookies, try on a private/incognito window or a different browser.
- Disable your VPN: VPNs also offer internet protection that blocks suspicious connections. Please check all VPN protection settings as they can be active even if when you are not connected to a VPN server.
- Check your network connection. Reconnecting to it or trying another connection often solves the issue.
- Check if your network has any firewalls that can block sentry requests.