Issue
I searched for issues with a specific condition, ie. "does not have myCustomTag", but when I click into the resulting issues I see events that don't satisfy the condition.
Applies To
- All SaaS Customers and Self-Hosted Users
- Issues
- Search
Resolution
This is happening because the events inside an issue can have differences between each other, including having different tags. Events are automatically grouped together based on these rules, unless you configure your own grouping rules.
Therefore in our example, the search is showing you issues that include events without this tag. Indeed if we look at the issue, it will a total of ie. 100 events, but only ie. 10 of them will have the myCustomTag tag.
It is currently not possible to search for issues that do not have ANY events with this tag, so here are 2 workarounds we recommend:
- Make the same search in Discover (available for Trial, Business, and Enterprise plans) to find singular events that do not have this tag
- Add some custom grouping rules that will group events with this tag in a separate issue, and events without this tag in another